{"id":"AGY-AVIATION-SURFACE-036","kind":"order","level":"federal","jurisdiction":"United States (U.S. Department of Transportation, Office of Aviation Enforcement and Proceedings)","state":"","metro":"","industry":"","agency":"AVIATION-SURFACE","eco":"","issuer":"U.S. Department of Transportation, Office of the Secretary, Office of Aviation Enforcement and Proceedings","authority":"49 U.S.C. § 41712(a) (Secretary may investigate and order carriers and ticket agents to stop unfair or deceptive practices); enforcement notice under 14 C.F.R. part 302","instrument":"Enforcement Notice Regarding Refunds by Carriers Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel (Apr. 3, 2020)","title":"Enforcement Notice Regarding Refunds by Carriers Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel","dateIssued":"2020-04-03","effective":"2020-04-03","end":"not withdrawn during the period (second notice May 12, 2020, Ex. 060)","startDate":"2020-04-03","endDate":"2020-05-12","quarters":["2020Q2","2020Q3","2020Q4","2021Q1","2021Q2","2021Q3"],"types":["OTHER"],"addressees":["U.S. and foreign air carriers operating to, from or within the United States","ticket agents"],"clause":"\u0022The U.S. Department of Transportation\u0027s Office of Aviation Enforcement and Proceedings (Aviation Enforcement Office)... is issuing this notice to remind the traveling public, and U.S. and foreign carriers, operating at least one aircraft having a seating capacity of more than 30 seats, that passengers should be refunded promptly when their scheduled flights are cancelled or significantly delayed.\u0022 \u0022The Department is receiving an increasing number of complaints and inquiries from ticketed passengers, including many with non-refundable tickets, who describe having been denied refunds for flights that were cancelled or significantly delayed.\u0022 \u0022Dated: April 3, 2020.\u0022","enforcement":"49 U.S.C. §§ 41712, 46301 (civil penalties for unfair or deceptive practices); enforcement-case referral","functions":["CB airline customers and travel agencies (refund obligations on cancelled flights)","OP airline revenue and cash management","MK travel agencies and tour operators"],"notes":"Federal statement that carriers were cancelling flights on a mass scale in March-April 2020 because of COVID-19; imposes refund duties that reached airlines and every ticket agent in the country.","sourceUrl":"https://www.transportation.gov/sites/dot.gov/files/2020-04/Enforcement%20Notice%20Final%20April%203%202020_0.pdf","snapshot":"http://web.archive.org/web/20200403192506/https://www.transportation.gov/sites/dot.gov/files/2020-04/Enforcement%20Notice%20Final%20April%203%202020_0.pdf","fileExists":true,"fileBytes":26615,"grade":"primary","character":"","description":"","collection":"AGY-AVIATION-SURFACE","url":"/library/AGY-AVIATION-SURFACE-036","exhibitUrl":"/exhibit/AGY-AVIATION-SURFACE-036","citation":"U.S. Department of Transportation, Office of the Secretary, Office of Aviation Enforcement and Proceedings, Enforcement Notice Regarding Refunds by Carriers Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel (Apr. 3, 2020) (Ex. AGY-AVIATION-SURFACE-036)","stateName":"","related":["AGY-AVIATION-SURFACE-041","AGY-AVIATION-SURFACE-060"]}