{"id":"AGY-AVIATION-SURFACE-060","kind":"order","level":"federal","jurisdiction":"United States (U.S. Department of Transportation, Office of Aviation Enforcement and Proceedings)","state":"","metro":"","industry":"","agency":"AVIATION-SURFACE","eco":"","issuer":"U.S. Department of Transportation, Office of the Secretary, Office of Aviation Enforcement and Proceedings","authority":"49 U.S.C. § 41712(a)","instrument":"Frequently Asked Questions Regarding Airline Ticket Refunds Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel (second refunds enforcement notice, May 12, 2020)","title":"Frequently Asked Questions Regarding Airline Ticket Refunds Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel","dateIssued":"2020-05-12","effective":"2020-05-12","end":"not withdrawn during the period","startDate":"2020-05-12","endDate":"2021-09-30","quarters":["2020Q2","2020Q3","2020Q4","2021Q1","2021Q2","2021Q3"],"types":["OTHER"],"addressees":["U.S. and foreign air carriers","ticket agents (travel agencies, online travel agencies)"],"clause":"\u0022The U.S. Department of Transportation (Department) is continuing to receive a high volume of air travel service complaints and inquiries given the unprecedented impact of the Coronavirus Disease 2019 (COVID-19) public health emergency on air travel. In a typical month, the Department receives approximately 1,500 air travel service complaints and inquiries. However, in March 2020 and April 2020, more than 25,000 air travel service complaints and inquiries were filed, many of which concern refunds. Airlines and ticket agents have also requested guidance about their refund obligations.\u0022","enforcement":"49 U.S.C. §§ 41712, 46301","functions":["CB airline and travel-agency customers","OP","MK travel agencies and tour operators"],"notes":"Federal record of the scale of flight cancellations in March-April 2020 (complaint volume up seventeenfold) and of the refund duties imposed on carriers and ticket agents.","sourceUrl":"https://www.transportation.gov/sites/dot.gov/files/2020-05/Refunds-%20Second%20Enforcement%20Notice%20FINAL%20%28May%2012%202020%29.pdf","snapshot":"http://web.archive.org/web/20200512164041/https://www.transportation.gov/sites/dot.gov/files/2020-05/Refunds-%20Second%20Enforcement%20Notice%20FINAL%20%28May%2012%202020%29.pdf","fileExists":true,"fileBytes":62108,"grade":"primary","character":"","description":"","collection":"AGY-AVIATION-SURFACE","url":"/library/AGY-AVIATION-SURFACE-060","exhibitUrl":"/exhibit/AGY-AVIATION-SURFACE-060","citation":"U.S. Department of Transportation, Office of the Secretary, Office of Aviation Enforcement and Proceedings, Frequently Asked Questions Regarding Airline Ticket Refunds Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel (second refunds enforcement notice, May 12, 2020) (Ex. AGY-AVIATION-SURFACE-060)","stateName":"","related":["AGY-AVIATION-SURFACE-036","AGY-AVIATION-SURFACE-041"]}