{"id":"AGY-FED-FINANCIAL-004","kind":"context","level":"federal","jurisdiction":"United States; Office of the Comptroller of the Currency (federal)","state":"","metro":"","industry":"","agency":"FED-FINANCIAL","eco":"","issuer":"Office of the Comptroller of the Currency","authority":"12 U.S.C. § 93a; 12 U.S.C. § 1831r-1 (branch-closing notice); 12 C.F.R. § 7.3000","instrument":"OCC Bulletin 2020-15","title":"Pandemic Planning: Working With Customers Affected by Coronavirus and Regulatory Assistance","dateIssued":"2020-03-13","effective":"2020-03-13","end":"Not rescinded within the period","startDate":"2020-03-13","endDate":"2021-09-30","quarters":["2020Q2","2020Q3","2020Q4","2021Q1","2021Q2","2021Q3"],"types":["CLOSE","OTHER"],"addressees":["Chief Executive Officers of All National Banks, Federal Savings Associations, and Federal Branches and Agencies"],"clause":"The OCC understands that banks may need to temporarily close or otherwise reduce access to a facility because of staffing challenges or to take precautionary measures. The OCC encourages banks to reduce disruptions to their customers, provide alternative service options when practical, and reopen affected facilities when it is safe to do so. Affected banks are encouraged to notify their OCC supervisory office and their customers of temporary closure of a bank\u0027s facilities and the availability of any alternative service options as soon as practical.","enforcement":"Supervisory bulletin; 12 U.S.C. § 1818; the OCC also stated it \u0027will work with affected banks to reduce burden when scheduling examinations or inspections, including making greater use of off-site reviews\u0027","functions":["BR branches and lobbies (temporary closure and reduced access)","AT ATM and drive-up (increased withdrawal limits as alternative service)","SV loan restructuring","OP examinations off-site","CB"],"notes":"The federal recognition, on the day of the national emergency, that national bank facilities would close or reduce access; branch-closure notice requirements of 12 U.S.C. § 1831r-1 apply to permanent closings, and the bulletin treats pandemic closures as temporary closures requiring notification only","sourceUrl":"https://www.occ.gov/news-issuances/bulletins/2020/bulletin-2020-15.html","snapshot":"http://web.archive.org/web/20200327083556/https://www.occ.gov/news-issuances/bulletins/2020/bulletin-2020-15.html","fileExists":true,"fileBytes":270053,"grade":"primary","character":"context","description":"","collection":"AGY-FED-FINANCIAL","url":"/library/AGY-FED-FINANCIAL-004","exhibitUrl":"/exhibit/AGY-FED-FINANCIAL-004","citation":"Office of the Comptroller of the Currency, OCC Bulletin 2020-15 (Mar. 13, 2020) (Ex. AGY-FED-FINANCIAL-004)","stateName":"","related":["AGY-FED-FINANCIAL-013","AGY-FED-FINANCIAL-019","AGY-FED-FINANCIAL-020"]}