{"id":"AGY-LOCAL-DISTRICTS-AUTHORITIES-041","kind":"context","level":"city","jurisdiction":"CPS Energy (City Public Service Board of San Antonio), Texas (municipally owned electric and gas utility)","state":"TX","metro":"","industry":"","agency":"LOCAL-DISTRICTS-AUTHORITIES","eco":"","issuer":"CPS Energy (President and CEO Paula Gold-Williams), \u0027in partnership with San Antonio\u0027s Mayor and City Council\u0027","authority":"Tex. Gov\u0027t Code ch. 1502; Tex. Util. Code § 40.051","instrument":"\u0027March 11, 2020: Statement from CPS Energy: Update Regarding COVID-19\u0027","title":"Suspension of energy disconnects effective immediately","dateIssued":"2020-03-11","effective":"2020-03-11","end":"Collections resumed September 2021, beginning with large and industrial commercial customers (Ex. 042)","startDate":"2020-03-11","endDate":"2021-09-30","quarters":["2020Q2","2020Q3","2020Q4","2021Q1","2021Q2","2021Q3"],"types":["OTHER","EMER"],"addressees":["all customers (about 900,000 electric and 370,000 gas accounts)","CPS Energy collections staff and contractors"],"clause":"To support all our customers, in partnership with San Antonio\u0027s Mayor and City Council as listed below, effective immediately, we will suspend energy disconnects while our community bands together to find our path forward.","enforcement":"Utility service rule adopted by the municipally owned utility","functions":["CB commercial customers\u0027 service continuity","OP collections and field disconnection work suspended","SC collection contractors"],"notes":"The suspension ran eighteen months (Ex. 042). Walk-in customer service centers were closed and later reopened with screening (CPS Energy newsroom, Sept. 2020; not saved).","sourceUrl":"https://newsroom.cpsenergy.com/march-11-2020-statement-from-cps-energy-update-regarding-covid-19/","snapshot":"https://web.archive.org/web/20200422/https://newsroom.cpsenergy.com/march-11-2020-statement-from-cps-energy-update-regarding-covid-19/","fileExists":true,"fileBytes":309030,"grade":"primary","character":"context","description":"","collection":"AGY-LOCAL-DISTRICTS-AUTHORITIES","url":"/library/AGY-LOCAL-DISTRICTS-AUTHORITIES-041","exhibitUrl":"/exhibit/AGY-LOCAL-DISTRICTS-AUTHORITIES-041","citation":"CPS Energy (President and CEO Paula Gold-Williams), \u0027in partnership with San Antonio\u0027s Mayor and City Council\u0027, \u0027March 11, 2020: Statement from CPS Energy: Update Regarding COVID-19\u0027 (Mar. 11, 2020) (Ex. AGY-LOCAL-DISTRICTS-AUTHORITIES-041)","stateName":"Texas","related":[]}