{"id":"AGY-LOCAL-DISTRICTS-AUTHORITIES-042","kind":"context","level":"city","jurisdiction":"CPS Energy (San Antonio), Texas","state":"TX","metro":"","industry":"","agency":"LOCAL-DISTRICTS-AUTHORITIES","eco":"","issuer":"CPS Energy","authority":"Tex. Gov\u0027t Code ch. 1502","instrument":"News release, \u0027After more than a year of suspending disconnects for nonpayment, CPS Energy will resume normal billing operations in September\u0027 (July 28, 2021)","title":"Disconnection suspension since March 2020 to end in September 2021, beginning with large and industrial commercial customers; late fees waived for payment-plan participants","dateIssued":"2021-07-28","effective":"2021-09-01 (resumption)","end":"2021-09 (commercial); residential thereafter","startDate":"2021-09-01","endDate":"2021-09-30","quarters":["2021Q3"],"types":["OTHER"],"addressees":["residential and commercial customers"],"clause":"After what will be a year and a half of suspending service disconnections for nonpayment, CPS Energy will resume normal collection activities in September of this year beginning with large and industrial commercial customers.... In March of 2020, CPS Energy suspended service disconnections for customers as the Greater San Antonio community banded together to work through the unprecedented COVID-19 pandemic. In addition to the suspension of service disconnections, the utility also waived late fees for customers who participated in a payment plan. [83,587 residential accounts past due and 70,288 eligible for disconnection; 8,823 commercial accounts past due and 4,135 eligible for disconnection]","enforcement":"Utility service rule","functions":["CB","OP collections","SC collection contractors"],"notes":"Third-quarter-2021 instrument: the suspension was in force on July 1, 2021 and ended during the quarter for commercial customers only.","sourceUrl":"https://newsroom.cpsenergy.com/after-more-than-a-year-of-suspending-disconnects-for-nonpayment-cps-energy-will-resume-normal-billing-operations-in-september/","snapshot":"https://web.archive.org/web/20210731/https://newsroom.cpsenergy.com/after-more-than-a-year-of-suspending-disconnects-for-nonpayment-cps-energy-will-resume-normal-billing-operations-in-september/","fileExists":false,"fileBytes":0,"grade":"primary","character":"context","description":"","collection":"AGY-LOCAL-DISTRICTS-AUTHORITIES","url":"/library/AGY-LOCAL-DISTRICTS-AUTHORITIES-042","exhibitUrl":null,"citation":"CPS Energy, News release, \u0027After more than a year of suspending disconnects for nonpayment, CPS Energy will resume normal billing operations in September\u0027 (July 28, 2021) (Ex. AGY-LOCAL-DISTRICTS-AUTHORITIES-042)","stateName":"Texas","related":[]}