{"id":"AGY-ST-INSURANCE-BANKING-024","kind":"context","level":"sector-regulator","jurisdiction":"Maryland; Maryland Insurance Administration","state":"MD","metro":"","industry":"","agency":"ST-INSURANCE-BANKING","eco":"","issuer":"Insurance Commissioner","authority":"Md. Code, Ins. § 2-108","instrument":"Bulletin No. 20-11","title":"COVID-19 State of Emergency: Remote Claim Handling","dateIssued":"2020-03-23","effective":"2020-03-23","end":"For the duration of the State of Emergency","startDate":"2020-03-23","endDate":"2021-09-30","quarters":["2020Q2","2020Q3","2020Q4","2021Q1","2021Q2","2021Q3"],"types":["TELE","EMP"],"addressees":["all life and health insurers, nonprofit health service plans, HMOs, dental plan organizations, property and casualty insurers, producers and adjusters"],"clause":"Like the MIA, our licensees doing business in Maryland are equipped to continue essential operations during this difficult time. MIA expects that our licensees are taking all steps... With respect to claims handling best practices, we encourage our licensees to utilize remote claim handling technologies to the greatest extent possible. In all situations where on-site [inspection is unavoidable, distancing and protective measures are expected].","enforcement":"Md. Code, Ins. § 27-303 (unfair claim settlement practices), § 4-113","functions":["IN claims adjusting (on-site inspections replaced by remote handling)","OP office and telework (the MIA itself was operating by telework)","CB claimants (repair and inspection delays)"],"notes":"Records that the Administration itself had moved to \u0027telework and other remote technologies.\u0027","sourceUrl":"https://insurance.maryland.gov/Insurer/Documents/bulletins/20-11-Remote-claim-handling-COVID-19-SOE.pdf","snapshot":"","fileExists":true,"fileBytes":327971,"grade":"primary","character":"context","description":"","collection":"AGY-ST-INSURANCE-BANKING","url":"/library/AGY-ST-INSURANCE-BANKING-024","exhibitUrl":"/exhibit/AGY-ST-INSURANCE-BANKING-024","citation":"Insurance Commissioner, Bulletin No. 20-11 (Mar. 23, 2020) (Ex. AGY-ST-INSURANCE-BANKING-024)","stateName":"Maryland","related":["AGY-ST-INSURANCE-BANKING-025","AGY-ST-INSURANCE-BANKING-026","AGY-ST-INSURANCE-BANKING-027"]}