{"id":"AGY-ST-TRANSPORT-PORTS-TRANSIT-073","kind":"context","level":"state","jurisdiction":"Illinois (Tri-State, Jane Addams, Reagan, Veterans Memorial and Route 390 Tollways; Chicago region)","state":"IL","metro":"","industry":"","agency":"ST-TRANSPORT-PORTS-TRANSIT","eco":"","issuer":"Illinois State Toll Highway Authority (Illinois Tollway)","authority":"Tollway toll-collection and permit powers under 605 ILCS 10/10-11","instrument":"Illinois Tollway home page (captured Mar. 28, 2020): all toll collection handled via I-PASS, E-ZPass and the online payment portal \u0027as a precaution against the spread of the coronavirus\u0027; in-person Customer Service Centers and the Customer Call Center closed until further notice; overweight and over-dimension truck permits online only; \u0027Special Authorization: Movement of Loads in Response to COVID-19 Pandemic\u0027","title":"Illinois Tollway to Implement All-Electronic Tolling as Precaution Against Spread of Coronavirus; Everything Customers Need to Know (Customer Service Centers and Call Center closed)","dateIssued":"2020-03-25","effective":"About 2020-03-21 (all-electronic tolling and customer service closures as stated on the Mar. 28, 2020 capture)","end":"Illinois Tollway retained all-electronic tolling permanently (announced as permanent in 2020); customer service center reopening not documented in this cluster","startDate":"2020-03-21","endDate":"2021-09-30","quarters":["2020Q2","2020Q3","2020Q4","2021Q1","2021Q2","2021Q3"],"types":["OTHER","CRT","SUPPLY"],"addressees":["all Tollway motorists","cash customers (pay online within 7 days)","overweight and over-dimension truck permit applicants"],"clause":"As a precaution against the spread of the coronavirus, all toll collection is being handled via I-PASS, E-ZPass and the Tollway\u0027s online payment portal. In addition, our in-person Customer Service Centers and the Illinois Tollway Customer Call Center have closed until further notice.... In an effort to mitigate the spread of the coronavirus in the region, the Illinois Tollway will temporarily implement all-electronic tolling as a precaution to limit the potential spread of...... The Illinois Tollway will be managing all requests for overweight and over-dimension truck permits online only through the Over-Dimension Vehicle Permit System.... Special Authorization: Movement of Loads in Response to COVID-19 Pandemic Under the Jurisdiction of the Illinois Tollway","enforcement":"Unpaid tolls become violations after the grace period (605 ILCS 10/21; 92 Ill. Adm. Code 2520.410: fines and registration holds); permit requirement for overweight loads","functions":["DR drivers (cash lanes closed on the Chicago region\u0027s toll network; online-only truck permits)","SC supply chain (special authorization for COVID-19 relief loads)","CB customer access (customer service centers and call center closed)","TV travel"],"notes":"Authority operating rule binding on every user of the Illinois Tollway system from March 2020, with the customer-facing offices closed; the \u0027Special Authorization\u0027 is the authority\u0027s oversize-load relief for pandemic freight.","sourceUrl":"https://www.illinoistollway.com/","snapshot":"https://web.archive.org/web/20200328085409/https://www.illinoistollway.com/","fileExists":true,"fileBytes":3113821,"grade":"primary","character":"context","description":"","collection":"AGY-ST-TRANSPORT-PORTS-TRANSIT","url":"/library/AGY-ST-TRANSPORT-PORTS-TRANSIT-073","exhibitUrl":"/exhibit/AGY-ST-TRANSPORT-PORTS-TRANSIT-073","citation":"Illinois State Toll Highway Authority (Illinois Tollway), Illinois Tollway home page (captured Mar. 28, 2020): all toll collection handled via I-PASS, E-ZPass and the online payment portal \u0027as a precaution against the spread of the coronavirus\u0027; in-person Customer Service Centers and the Customer Call Center closed until further notice; overweight and over-dimension truck permits online only; \u0027Special Authorization: Movement of Loads in Response to COVID-19 Pandemic\u0027 (Mar. 25, 2020) (Ex. AGY-ST-TRANSPORT-PORTS-TRANSIT-073)","stateName":"Illinois","related":[]}