{"id":"AGY-ST-UTILITIES-HOUSING-AG-074","kind":"order","level":"sector-regulator","jurisdiction":"Texas (Insurance Commissioner)","state":"TX","metro":"","industry":"","agency":"ST-UTILITIES-HOUSING-AG","eco":"","issuer":"Texas Department of Insurance, Commissioner Kent Sullivan","authority":"Tex. Ins. Code 542.059(b)","instrument":"Commissioner\u0027s Bulletin B-0007-20","title":"COVID-19: Claim-handling deadlines and premium payments","dateIssued":"2020-03-23","effective":"2020-03-23","end":"\u0027in effect until the Governor\u0027s suspension and Commissioner\u0027s declaration are lifted\u0027","startDate":"2020-03-23","endDate":"2020-09-30","quarters":["2020Q2","2020Q3"],"types":["OTHER"],"addressees":["all insurers and health maintenance organizations writing in Texas"],"clause":"(as read on the Department\u0027s page) The Commissioner declared COVID-19 a disaster under Insurance Code 542.059(b), which together with the Governor\u0027s suspension extended claim-handling deadlines by 15 days; carriers must continue to \u0027promptly identify, evaluate, and resolve claims\u0027 and \u0027promptly acknowledge receipt\u0027; TDI encourages carriers to offer grace periods, temporary suspension of payments and payment plans for policyholders experiencing financial hardship and to \u0027work directly with policyholders to resolve issues and minimize the effects of any penalties.\u0027","enforcement":"Tex. Ins. Code ch. 542 (prompt payment of claims); ch. 82 (disciplinary authority)","functions":["IN claims handling deadlines and premium collection of every Texas insurer","CB policyholders","OP"],"notes":"Companion TDI bulletins B-0010-20 (March 25, 2020, workers\u0027 compensation issues) and B-0019-20 (April 10, 2020, suspension of workers\u0027 compensation provisions) are saved as AGY-ST-COURTS-043 and AGY-ST-COURTS-045.","sourceUrl":"https://www.tdi.texas.gov/bulletins/2020/B-0007-20.html","snapshot":"http://web.archive.org/web/20200329153621/https://www.tdi.texas.gov/bulletins/2020/B-0007-20.html","fileExists":false,"fileBytes":0,"grade":"secondary","character":"","description":"","collection":"AGY-ST-UTILITIES-HOUSING-AG","url":"/library/AGY-ST-UTILITIES-HOUSING-AG-074","exhibitUrl":null,"citation":"Texas Department of Insurance, Commissioner Kent Sullivan, Commissioner\u0027s Bulletin B-0007-20 (Mar. 23, 2020) (Ex. AGY-ST-UTILITIES-HOUSING-AG-074)","stateName":"Texas","related":["AGY-ST-COURTS-043","AGY-ST-COURTS-045","SEC-13-065"]}