{"id":"HI-071","kind":"order","level":"sector-regulator","jurisdiction":"Hawaii","state":"HI","metro":"","industry":"","agency":"","eco":"","issuer":"Hawaii Insurance Commissioner Colin M. Hayashida, Insurance Division, Department of Commerce and Consumer Affairs","authority":"HRS ch. 431","instrument":"Commissioner\u0027s Memorandum 2020-3I, Request Regarding Policyholders Affected by COVID-19","title":"Insurance Commissioner\u0027s Memorandum 2020-3I to all admitted and non-admitted insurers (grace periods, no cancellation for non-payment, waived late fees, extended inspection and exam deadlines)","dateIssued":"2020-03-27","effective":"2020-03-27","end":"\u0027for a period of 60 days after this health emergency has passed, or as long as reasonably practical\u0027","startDate":"2020-03-27","endDate":"2021-09-30","quarters":["2020Q2","2020Q3","2020Q4","2021Q1","2021Q2","2021Q3"],"types":["OTHER"],"addressees":["all admitted and non-admitted insurers offering policies in Hawaii, all lines"],"clause":"The Insurance Commissioner encourages insurers to work with their insureds to ensure coverage continues during this time, policies do not lapse, and to consider the following: 1. Refrain from cancelling or non-renewing policies due to non-payment during this time of hardship and to grant a grace period for premium payments to be made; 2. Work with insureds on a structured payment plan for late premium payments; 3. Waive late fees and penalties; 4. Extend timeframes to complete property and automobile inspections or undergo medical examinations; and 5. Continue working with insureds for a period of 60 days after this health emergency has passed","enforcement":"Regulator\u0027s memorandum to licensees (hortatory; the Commissioner\u0027s Apr. 27, 2020 memorandum treats compliance as outside HRS ch. 431 art. 13 unfair-trade-practice enforcement)","functions":["IN insurance premium collection, cancellation and underwriting inspections","CB policyholders"],"notes":"Recites that \u0027Business will have substantially reduced revenue, employees will have reduced hours and may lose their jobs\u0027","sourceUrl":"https://cca.hawaii.gov/wp-content/uploads/2026/03/IC-Memo-2020-3I.pdf","snapshot":"","fileExists":true,"fileBytes":144106,"grade":"primary","character":"","description":"","collection":"HI","url":"/library/HI-071","exhibitUrl":"/exhibit/HI-071","citation":"Hawaii Insurance Commissioner Colin M. Hayashida, Insurance Division, Department of Commerce and Consumer Affairs, Commissioner\u0027s Memorandum 2020-3I, Request Regarding Policyholders Affected by COVID-19 (Mar. 27, 2020) (Ex. HI-071)","stateName":"Hawaii","related":[]}