Informational Memorandum OIR-20-04M

The record

Jurisdiction

Florida

Level

Sector regulator

Authority

EO 20-51, 20-52; Florida Insurance Code

Issued

2020-03-25 Mar. 25, 2020

Effective

2020-03-25

End

Tied to the Emergency Orders (EO 20-51/20-52) (read as 2021-06-30)

In force

Mar. 25, 2020 to June 30, 2021

Quarters

2020 Q22020 Q32020 Q42021 Q12021 Q2

2020 Q22020 Q32020 Q42021 Q12021 Q22021 Q3

Limitation types

Telework mandateWorkplace rulesOther

Addressees

• all insurers and entities regulated by OIR
• agents

Functions reached

• IN insurance grace periods, cancellations, inspections and audits
• OF insurer and OIR telework
• CL personal-auto delivery use

Collection

Florida FL

Operative words

OIR will not consider actions described below that provide benefits to policyholders and are applied in a nondiscriminatory manner to be violations of underwriting guidelines or the prohibitions against unfair trade practices. Leniency on Premium Payments... regulated entities are encouraged, when prudently possible, to be flexible with premium payments in order to avoid a lapse in coverage. Such flexibility can include: 1. Relaxing due dates; 2. Extending grace or reinstatement periods; 3. Waiving late fees and penalties; and 4. Allowing payment plans. Regulated entities are encouraged to only consider cancellation of policies if all possible efforts to work with consumers to continue coverage have been exhausted.... Underwriting and Claims Inspections... regulated entities, agents, consumers, and employers are strongly encouraged to explore virtual options for underwriting and adjusting claims in lieu of in-person property inspections and for premium audits of employers' records. General Considerations. OIR understands that as regulated entities undertake efforts to move employees into telework arrangements, and as OIR itself moves employees into telework arrangements, certain operations and functions may need to be revised temporarily.

Enforcement

Notes