Skip to content
The COVID Project
  1. Library
  2. State insurance and banking regulators
  3. AGY-ST-INSURANCE-BANKING-024

Ex. AGY-ST-INSURANCE-BANKING-024 Context (guidance or announcement) Primary source read

Bulletin No. 20-11

COVID-19 State of Emergency: Remote Claim Handling

Insurance Commissioner · Maryland; Maryland Insurance Administration (Sector regulator)

The COVID Project
Context, not an order

This record is guidance or an announcement kept for context. It is not counted among the orders in force.

The record

Jurisdiction
Maryland; Maryland Insurance Administration · Maryland
Level
Sector regulator
Authority
Md. Code, Ins. § 2-108
Issued
2020-03-23 Mar. 23, 2020
Effective
2020-03-23
End
For the duration of the State of Emergency (read as 2021-09-30)
In force
Mar. 23, 2020 to Sept. 30, 2021
Quarters
2020 Q22020 Q32020 Q42021 Q12021 Q22021 Q3
Limitation types
Telework mandateWorkplace rules
Addressees
  • all life and health insurers, nonprofit health service plans, HMOs, dental plan organizations, property and casualty insurers, producers and adjusters
Functions reached
  • IN claims adjusting (on-site inspections replaced by remote handling)
  • OP office and telework (the MIA itself was operating by telework)
  • CB claimants (repair and inspection delays)
Character
context
Collection
State insurance and banking regulators AGY-ST-INSURANCE-BANKING

Operative words

Like the MIA, our licensees doing business in Maryland are equipped to continue essential operations during this difficult time. MIA expects that our licensees are taking all steps... With respect to claims handling best practices, we encourage our licensees to utilize remote claim handling technologies to the greatest extent possible. In all situations where on-site [inspection is unavoidable, distancing and protective measures are expected].

Enforcement

Md. Code, Ins. § 27-303 (unfair claim settlement practices), § 4-113

Notes

Records that the Administration itself had moved to 'telework and other remote technologies.'

Retrieval note

Bracketed words summarize the sentence that follows the quoted text. Cite it as context and cite the underlying order, statute or emergency rule it describes as the instrument. (Bulletins whose operative text imposes a mandatory duty on licensees under the regulator's own authority are excluded from this downgrade and listed separately for review.)).